KEY RESPONSIBILITIES

• Leads and manages all cargo charter and ad-hoc operations, ensuring commercial feasibility, operational readiness, and profitability.
• Implements and supports the development of freighter cargo products, ensuring alignment with market demand and operational capabilities.
• Builds and maintains strong relationships with key charter brokers, freight forwarders, and logistics partners to generate repeat and high-value charter business.
• Coordinates with Freighter Planning, Operations Control, and Engineering to assess aircraft and network availability for charter and special product requests.
• Prepares business cases and pricing models for charter flights and new product launches in collaboration with Pricing, Capacity Management, and Finance teams.
• Supports the creation of product-specific SOPs and SLAs, ensuring alignment with IATA, GCAA, and CEIV standards for special cargo handling.
• Monitors and evaluates charter and product performance, including load factors, yields, profitability, and customer satisfaction metrics.
• Collaborates with Sales and Marketing to define go-to-market strategies, promotional campaigns, and product collateral for key customers and trade events.
• Drives digital and process innovation, including the use of automation tools, quotation systems, and product-specific digital solutions.
• Ensures coordination between Commercial, Operations, and Quality teams to deliver safe, compliant, and efficient product and charter performance across all freighter services.

QUALIFICATIONS

• Bachelor's Degree (3+ years)
• Fluent in English
• Minimum 6 years of experience in airline cargo product management, charter operations, or commercial development, including at least 3 years in a managerial role. Strong understanding of freighter operations, aircraft capability, and cargo handling standards.
• Years with qualifications: 6 - 8 years

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)
• Inspiring & Developing Others
• Decision Making
• Strategic Thinking
• Business Acumen